Support

Unlimited Support Options

Of course, we support all of the products we offer. You can get free unlimited support by phone or support online (like QQ, Skype, MSN). We can also offer specialized services.

 

Warranty
For water heater machinery(pressurized tank, non-pressurized tank, frame, inner tank, outer tank side cover), warranty is one year. Within one year, we will provide spare parts. After one year, we will charge for spare parts.

 

On-Site Support
If you need us to visit your location and help you, we will do it. Our engineers can come to you and any solve problems. This services cost is USD100/day per person, plus expenses like air ticket, visa, hotel, etc.

 

Spare Parts
Any defective parts are replaced for free within one year. After one year, it will be charged. We can also recommend and provide extra spare parts with your order, to make sure there is no down-time waiting for spare parts to arrive. We can suggest to you a list of critical spares.

 

Designing Solar Production Line
We can help you arrange the production line for maximum efficiency, and let you know how many staff are needed, how many items can be produced per shift or per day etc.

 

Onsite-Install & Setup New Line
Our engineers can design and install full production line. it will be USD100/day per person as we discussed above. We can also include onsite-training of your staff, help you get started.

 

Sourcing
We can help you find the best suppliers for components & raw materials.

 

Product Design
If you have a design, we will help you with equipment for manufacturing it. If you do not have a design, we can provide designs for you.

 

Certifications
We can help with Keymark, SRCC, etc.